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Customer Journey - The Yellow Brick Road Through Your Organization
This session will address how to define your customer journey and plan to deliver excellent customer service.
Chief Technology Officer
As Chief Technology Officer for IT By Design (ITBD), Javid Khan leads a team of 500-plus service experts, creating the policies, documentation, workflow, and training needed to ensure ITBD’s customer expectations are surpassed and to hold a global services organization accountable for seamless technology support. He also continues to identify and execute on the strategic vision and partnership of the organization to ensure ITBD continues to meet the market needs.
Javid joined ITBD almost 15 years ago and has worked his way through several roles, learning along the way. He’s developed a deep expertise in service delivery alongside technology savviness when it comes to keeping a global business operating smoothly, with collaboration and security held to the highest standard.