Service Delivery: Driving Efficiency & Automation

This forum will focus on the operational and service delivery aspect of your business, specific to how drive efficiency and utilize automation across departments. Sessions will be moderated and as an attendee, you drive the topics and conversation. There is no specific agenda for these sessions. The content will derive from questions such as:

Are there PSA workflow rules or notification you use to help drive service desk efficiency?

How do you use automation to drive efficiency in project delivery?

Do you have an automated social media program for marketing?

Do you have an automated newsletter or email campaign for marketing?

Is your billing process automated?

How are you using your RMM tool to drive efficiency for your service desk team?

How are you using your RMM tool to allow your technicians to work on more interesting things?

What third party tools or integrations are the most valuable to you in terms of streamlining process and efficiency in your business?

What’s the one process you have in our business that drives the most efficiency?